Christmas Returns
For the festive season any gift bought on or after 1st November 2026 can be returned until 31st January 2027.
If you are unhappy with your goods for whatever reason you have the right to return them within 14 days of receipt. We reserve the right not to accept goods back after this time period.
All items must be returned unused, in perfect condition, and in their original packaging.
With the returned item please include your name, address and ideally a copy of the delivery note along with the reason for return and whether you require an exchange or a refund.
All correspondence and returns should be sent to:
Hampton Springs Fishery,
Hampton Springs,
Shay Lane,
Hampton,
Malpas,
Cheshire,
SY14 8AD
You can also return, or exchange, any goods purchased online at our tackle shop. However, the shop cannot issue you with a refund as this will be processed by the Mail Order Department.
Once your items have been received and checked we will process your refund within 14 days. All refunds are processed through the original method of payment used.
Postage will not be refunded.
We cannot accept responsibility for undelivered or damaged returned goods. Any claims for undelivered or returned goods arriving damaged must be made through the courier that you used to despatch the goods to Hampton Springs Fishery.
The above returns policy refers to items bought online and via mail order only – it does not cover items bought in our shop.
